Have you ever had a problem with a piece of technology? I know I've had to make that frustrating call to the IT department to resolve an issue with my computer.
When you call IT, they have a process to find out what is causing the issue so they can get it resolved quickly. When there's an issue with your team, there's a process you can follow to get to the bottom of it as well.
Look at behavior
IT techs will start with the easiest questions first. They'll ask you if the computer is plugged in and powered on. We follow a similar process when investigating employee performance issues.
If there is an issue with an employee performance, start by looking at their behaviors. Are they actually doing the work? What is their energy and effort like? Do they understand exactly what they are supposed to be doing? If there are complaints about this from their peers, it's a good idea to document their output so you can find out why these behaviors are occurring.
On the flip side of that, are your behaviors supporting the employee? If you have a hard worker with great output, but you never delegate tasks to them, then they can't really decrease anyone's workload. If you never took the time to explain why something was important or how to do it correctly, you need to rectify that.
Watch their attitude
The way people behave is influenced by their attitude. Is there a sudden shift in performance or behavior that you can't explain? It could be an attitude problem.
Attitude is influenced by a myriad of factors. Things inside your company—like management or team politics—can play a part, but often it’s something going on outside of work. Taking the time to address the change and find out what's going on is the first step to getting things back on track.
Improve technique
Often the best batting coaches are much older and in worse shape than the athletes they mentor. This is because they have the years of experience watching athletes swing a bat and can help the player tweak their mechanics so they can hit home runs consistently.
The same is true of you as a leader. You have vital experience that people underneath you can benefit from, but only if you share it. Looking at the processes and techniques on your team, you can find areas where things can be tweaked so that your whole team will benefit.
If you are having issues with an employee, remember to go through some troubleshooting before you write them off. If you do it correctly, you can gain the trust and respect of the top performers you didn't even know existed!
Contacteer ons vandaag!
Vul het formulier hieronder in.
Clint has nearly 25 years of experience developing and directing organizations' recruiting and sales strategies, as well as coaching and mentoring "C-level" executives. His expertise is in training inside and outside consultative sales teams in new business development, profit and loss management, sales compensation, key account management, and product/service positioning. Specialties include corporate sales training, public speaking, hiring assessments, and business development structuring.
You might also be interested in:
